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May 23, 2013

Etisalat Graduate Trainee Geek Force Internship Contest

Job Title: Graduate Trainee – Geek Force

Location: Lagos, NG
Etisalat Graduate Geek Force Internship
Job Summary

The Geek Graduate Internship contest at etisalat will provide an unforgettable opportunity to join the 0809ja team!

Principal Functions

  • Are you innovative, customer centric, and techy? Think you have what it takes to work at the coolest, most innovative telecommunications company in Nigeria?
  • You can now apply and join the contest to be the next etisalat Geek.
  • During the contest you will define, develop and design various plans that will impact on etisalat’s business objectives. You will reinforce the brand pillars and strengths.
  • You will be required to strategize on the positioning of programs to address the needs of the target market of Smartphone users as well as the youth segment.
  • You will define, develop and design various plans that will impact on etisalat’s business objectives.
  • You will reinforce the brand pillars and strengths.
  • You will collaborate with Devices team and Original Equipment Manufacturers (eg. Samsung, blackberry etc.)
  • After the contest, as a Geek Trainee, you will deliver service and support to customers by assisting with the activation and configuration of mobile devices and applications; you will educate customers through a series of actions, either face to face or over the telephone to help set up devices or resolve issues.

Educational Requirements

  • Minimum of a first degree required; preferably in IT, Engineering, Computer science or any other relevant discipline requiring a critical thought process/behavior

Entry Requirements

  • Complete Online Application
  • Attach one Passport Photo (Attachment should not exceed 500MB)
  • Attach a copy of NYSC certificate (Attachment should not exceed 500MB)
  • Include a link to a 1-3min video that displays the “Geek-in-you” (How Geeky you are? We would like you to show us.)

Experience, Skills & Competencies

  • Strong interpersonal skills and a desire to provide excellent customer service
  • Ideal candidate must be able to demonstrate competencies in the following areas:
    • Familiarity and proficiency with Web 2.0 social networking and collaboration technologies, including the internet, social media sites, discussion boards, blogs, video sharing etc
    • Familiarity with information technology and mobile technology
    • Especially, but not limited to:
      • Experience and knowledge of the major telephone brands and models prolific in the Nigerian market
      • Knowledge and experience of mobile tablets and laptops within the market
      • A comfortable knowledge of the various mobile operating systems (OS)
      • A healthy interest in device roadmaps
    • Preference for working in teams within a fast paced environment but must also be self motivated
    • An ability to use your initiative and think outside the box
    • Ability to create and curate engaging social media content
    • Good trouble shooting skills, desire to go above and beyond to solve queries and issues
    • Ability and desire to take ownership of tasks and/or customer issues, seeing them through to completion
    • A natural sense of pride taken in all elements of your work and appearance
    • Relevant post-NYSC work experience is a plus

Application Closing Date
31 May, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

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